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Helping Clients with Civil Legal Issues

Last Reviewed: April 2021

This resource summarizes what a trusted intermediary can do to help a client address their civil legal issues. It details how to spot a civil legal issue, how to provide legal information to clients and how to make a quality referral for legal advice or representation.

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Legal Aid Ontario Services

Last Reviewed: September 2021

This handout summarizes the four key services offered by Legal Aid Ontario. It can be used to help figure out where you should refer a client for help.

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The Bail Process

Last Reviewed: March 2022

This handout summarizes how the bail process works, including what a bail hearing is, what grounds are used to deny bail, and the types of bail that can be granted.

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Eviction Quick Sheets

Last Reviewed: April 2021

These quick sheets provide examples of common types of evictions your clients might experience, including for non-payment of rent, illegal acts on the property, or for causing damage. The sheets also provide step-by-step information on how you can best assist a client going through these types of evictions.

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The Legal Eviction Process

Last Reviewed: April 2021

This resource summarizes the 5-step legal eviction process in Ontario, as outlined under the Residential Tenancies Act.

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COVID-19 Housing Updates

Last Reviewed: January 2022

This resource summarizes some important updates related to your client’s housing during the COVID-19 pandemic and how the Landlord & Tenant Board is operating at this time.

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Disputing Income Assistance Decisions

Last Reviewed: April 2021

This resource details the steps you can take as a trusted intermediary if your client is experiencing issues with Ontario Works or ODSP and would like to formally dispute a decision made by either program.

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Income Assistance Flowchart

Last Reviewed: July 2021

This resource is an easy to navigate flowchart to help you and your client figure out which of Ontario’s income assistance programs might be right for them.

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COVID-19 Income Assistance Changes

Last Reviewed: January 2022

This resource summarizes some important updates related to your client’s income assistance during the COVID-19 pandemic and how the Social Benefits Tribunal is operating at this time.

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What Are Police Records?

This resources provides an overview of police records by outlining how police records are created, the different categories and types of police records that exist in Ontario.

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Criminal Record Disclosure E-Learning Course

This is an e-Learning course on telling a potential employer about your criminal record. By the end of it you will understand:

  • The advantages and disadvantages of disclosing a criminal record
  • Your legal rights regarding criminal background checks
  • Tips and techniques on how to effectively disclose a criminal record
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