Helping Clients with Civil Legal Issues

Last Reviewed: April 2021

This resource summarizes what a trusted intermediary can do to help a client address their civil legal issues. It details how to spot a civil legal issue, how to provide legal information to clients and how to make a quality referral for legal advice or representation.

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Legal Aid Ontario Services

Last Reviewed: September 2021

This handout summarizes the four key services offered by Legal Aid Ontario. It can be used to help figure out where you should refer a client for help.

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The Bail Process

Last Reviewed: March 2022

This handout summarizes how the bail process works, including what a bail hearing is, what grounds are used to deny bail, and the types of bail that can be granted.

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Eviction Quick Sheets

Last Reviewed: April 2021

These quick sheets provide examples of common types of evictions your clients might experience, including for non-payment of rent, illegal acts on the property, or for causing damage. The sheets also provide step-by-step information on how you can best assist a client going through these types of evictions.

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The Legal Eviction Process

Last Reviewed: April 2021

This resource summarizes the 5-step legal eviction process in Ontario, as outlined under the Residential Tenancies Act.

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COVID-19 Housing Updates

Last Reviewed: January 2022

This resource summarizes some important updates related to your client’s housing during the COVID-19 pandemic and how the Landlord & Tenant Board is operating at this time.

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Disputing Income Assistance Decisions

Last Reviewed: April 2021

This resource details the steps you can take as a trusted intermediary if your client is experiencing issues with Ontario Works or ODSP and would like to formally dispute a decision made by either program.

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Income Assistance Flowchart

Last Reviewed: July 2021

This resource is an easy to navigate flowchart to help you and your client figure out which of Ontario’s income assistance programs might be right for them.

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COVID-19 Income Assistance Changes

Last Reviewed: January 2022

This resource summarizes some important updates related to your client’s income assistance during the COVID-19 pandemic and how the Social Benefits Tribunal is operating at this time.

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